Important Notice: Microsoft 365 and Outlook Email Disruption

Friday 13 November 2026 | Status as of 08:56 AWST (Microsoft update: 00:56:09 UTC).

Service degradation is ongoing. This is a dated notice, not a live status feed. Check Microsoft's service health page for the latest information.

Microsoft has confirmed a disruption affecting Exchange Online, the service behind Microsoft 365 business email. If your business is having trouble opening Outlook or accessing a mailbox this morning, this incident may be the cause. Impact can vary between organisations and users; it does not mean every SkyComm client is affected.

What Microsoft has confirmed

In its 08:56 AWST update, Microsoft reported that affected servers initially recover but become unresponsive again under traffic. Microsoft is investigating server availability and testing recovery measures. The disruption remains ongoing; this is not a confirmed recovery or resolution.

Microsoft had not provided a confirmed time for full restoration in that update.

Which services may be affected?

• Outlook and Exchange Online: Users may be unable to access mailboxes through Outlook on the web, desktop or mobile connections, and email delivery may be delayed.
• Microsoft Teams: Exchange-dependent features, including calendars and meeting scheduling, may fail. Core messaging and online meetings remain largely functional.
• SharePoint Online: Features that depend on Exchange Online may be affected, but files stored directly in SharePoint Online remain accessible.

This does not mean that all of Teams or SharePoint Online is down. Other Microsoft 365 features that interact with Exchange Online may also be affected; see Microsoft's service health page for the full scope.

What to do if you are affected

• Use phone calls for urgent communication. Do not rely on an important email having reached its recipient without confirmation.
• Avoid repeatedly resending messages. Check your Outbox and Sent Items, and confirm delivery with the recipient when necessary.
• Do not remove your email account, reinstall Outlook or change your email settings unless your IT support team advises you to.
• Follow your organisation's approved downtime procedures. Do not move patient information, confidential documents or business email to personal accounts or unapproved messaging apps.
• Record any error message and when the problem started so support can assess it.

Need assistance?

Contact SkyComm through your usual support channel if the disruption is affecting your operations. If email is unavailable, use your usual SkyComm support phone number.

If email is working, existing clients can contact help@skycomm.com.au.

Next Microsoft update and official source

Microsoft's next public update was scheduled for 09:30 AWST on Friday 13 November 2026. This is an update time, not a promised restoration time.

For the latest vendor status, visit Microsoft's service health page. Administrators can also check incident references EX1550543 and MO1550821 in the Microsoft 365 admin centre.