Certified Genie Solutions
Specialists in Perth
SkyComm is a Certified Genie Solutions Adviser — officially recognised for our expertise in Genie Solutions support, implementation, and optimisation. With 20+ years and 100+ specialist practices across Perth, we bring more hands-on Genie experience than any IT provider in Western Australia.
What Certified Genie Solutions Adviser Means
Being a Certified Genie Solutions Adviser isn't a label we gave ourselves — it's an official endorsement from Genie Solutions (now part of Magentus) that recognises SkyComm's deep expertise in their platform. Only a handful of IT providers in Perth hold this certification — and none have our 20+ year track record with Genie.
Direct Relationship with Genie
We work closely with the Genie development and support teams, giving your practice faster escalation paths and early access to updates.
Verified Expertise
Our team has been assessed and certified on Genie's full platform — clinical, billing, scheduling, and integrations.
Preferred Partner
Genie refers Perth specialists to SkyComm because they trust us to represent their platform at the highest standard.
Ongoing Training
We receive training directly from Genie Solutions, so your practice benefits from the latest platform knowledge.
“Most IT companies claim they support Genie. We're the ones Genie actually certifies.”
SkyComm has been supporting Genie Solutions across Perth for over 20 years — from solo specialists to large multi-site group practices.
Trusted by Perth's Leading Specialist Practices
Genie Solutions is the platform of choice for medical specialists across Western Australia. SkyComm supports Genie practices from Joondalup to Rockingham, across every major hospital precinct.
Subiaco Medical Precinct
St John of God Subiaco and surrounding specialist rooms
Murdoch
Fiona Stanley Hospital and St John of God Murdoch campus
Hollywood Private Hospital
Specialist suites and day surgery practices
Joondalup Health Campus
Northern corridor specialists
Royal Perth & Sir Charles Gairdner
CBD and inner-metro specialists
South Perth, Nedlands, Claremont
Private consulting rooms
Specialties We Support
Installation & Setup
New Genie installations configured to your specialty's workflow — appointment types, billing schedules, letter templates, user permissions, Medicare/DVA claiming, and PRODA/NASH certificates.
Migration to Genie
Switching from another platform? We handle the full migration — patient demographics, clinical notes, documents, billing history, and appointment data. Planned meticulously, executed over a weekend.
Billing & Medicare
Genie's billing module configured for Medicare Online claiming, DVA, WorkCover, private health fund claiming via ECLIPSE, gap payments, bulk billing, and Tyro/HICAPS terminal integration.
Pathology & Integrations
HL7 pathology feeds from Clinical Labs, Clinipath, and Western Diagnostic Pathology. Secure messaging via HealthLink and Medical-Objects. Digital dictation with Olympus and Philips. Xero and MYOB exports.
Database & Server Management
Genie databases grow large over years of specialist consultations and document storage. We manage database maintenance, performance optimisation, backup verification, and server health.
Updates & Upgrades
When Genie releases updates, we test them before deploying to your practice. No surprises, no broken workflows. As a Certified Adviser, we often have advance notice of upcoming changes.
Multi-Site & Group Practices
Large specialist groups with multiple locations? We configure Genie's multi-site capabilities — centralised databases, synchronised appointment books, shared patient records, and unified billing.
Security & Compliance
Access controls, audit logging, encrypted backups, endpoint protection, and ThreatLocker application whitelisting — configured specifically for Genie environments. RACGP and Privacy Act aligned.
Every Genie Module, Fully Supported
Clinical Notes
Consultation templates, clinical coding, document management
Appointment Scheduling
Multi-provider calendars, online booking, SMS reminders
Billing & Claiming
Medicare, DVA, WorkCover, private health, gap payments
Referral Management
Inbound/outbound tracking, waitlist management
Surgical Logbook
Procedure logging, complication tracking, reporting
Anaesthetic Records
Pre-op assessments, anaesthetic charting, post-op notes
Document Management
Scanning, OCR, correspondence filing, letter generation
Reporting
Financial reports, clinical activity, KPIs, custom queries
Common Issues We Resolve
From frustration to fixed — here's what we deal with every day.
Genie running slowly
Database optimisation, server performance tuning, and storage management — we make Genie fly again.
Billing/claiming errors
Medicare channel config, PRODA renewal, and ECLIPSE troubleshooting. Every specialist claim lodged correctly.
Pathology results not importing
HL7 feed configuration and messaging service setup. Clinical Labs, Clinipath, and WDP results flowing in seamlessly.
Letter templates not formatting
Template editor fixes, merge field mapping, and printer configuration — referral letters that look the part.
Update broke something
Rollback to pre-update state and controlled re-deployment with testing. As Certified Advisers, we often know about issues before they hit.
Multi-site sync problems
Database replication, VPN connectivity, and bandwidth optimisation across all your consulting locations.
Backup failures
Automated backup monitoring with verified restore procedures. Your surgical logbooks and patient records — always recoverable.
New doctor onboarding
User setup, permissions, template configuration, and billing schedule — new consultants productive from day one.
Migration Process
Audit
Full analysis of current database, document store, templates, and integrations.
Plan
Detailed timeline with parallel running period for doctor verification.
Migrate
Complete data transfer over a weekend — records, notes, documents, billing.
Validate
Side-by-side checking + 30 days priority post-migration support.
Database Management for Specialist Practices
Specialist practices generate enormous volumes of data — surgical logbooks, anaesthetic records, clinical correspondence, imaging referrals, and years of billing history. Without regular database maintenance, Genie slows down and backup integrity degrades. We implement automated maintenance plans, verified backup systems with test restores, and proactive performance monitoring. When your Genie installation is healthy, your consultants can focus on patients — not IT.
SkyComm are the only IT company I'd trust with our Genie system. They know the software better than most people at Genie itself. When we had a database issue at 7am before a full day of consultations, they had it resolved before our first patient walked in.
Perth's Premier Genie Solutions Support Partner
Genie Solutions is the practice management platform of choice for the majority of medical specialists across Perth and Western Australia. From specialist suites in the Subiaco medical precinct to consulting rooms at Fiona Stanley Hospital, St John of God Murdoch, Hollywood Private Hospital, and Joondalup Health Campus — Genie is the backbone of specialist practice management. SkyComm is Perth's most experienced Genie Solutions support provider and one of only a select few Certified Genie Solutions Advisers in Western Australia.
Our Genie expertise covers every module: appointment scheduling, billing and Medicare claiming, clinical notes, document management, referral tracking, surgical logbooks, and anaesthetic records. We handle Genie installations, version upgrades, database migrations, server optimisations, and multi-site synchronisation. When Genie releases updates, our team tests and deploys them across your practice with minimal disruption to your consulting schedule.
SkyComm also manages Genie integrations with third-party systems including pathology feeds from Clinical Labs and MedicalObjects, secure messaging via HealthLink and Medical-Objects, digital dictation with Olympus and Philips, and accounting exports to Xero and MYOB. Whether you're a solo specialist or a large group practice, our certified Genie support ensures your software investment delivers maximum efficiency and return. As part of our comprehensive medical IT support, we also provide expert support for Best Practice and Medical Director — see our GP clinic IT support and specialist IT support pages for more.
Why SkyComm for Genie
Certified Adviser
Officially endorsed by Genie Solutions — not self-proclaimed
100+ Practices
Specialist practices across Perth and WA
< 3 Min Response
Average response time for support requests
Perth-Based
Local technicians — remote and on-site
20+ Years
Supporting Genie Solutions in Perth
Direct Escalation
Fast-track to the Genie dev team
Security-First
Healthcare compliance at the core
After-Hours
Support for critical clinical systems
Frequently Asked Questions
Your Practice Deserves Certified Genie Support
Don't settle for generic IT support that treats Genie like 'just another application.' As a Certified Genie Solutions Adviser, SkyComm delivers specialist-grade IT for specialist practices.