Medical Software
Support & Migration
Deep expertise in Best Practice, Medical Director, Genie Solutions, and Pracsoft — installation, migration, optimisation, and daily support.
Software We Master
Best Practice
Australia's most popular GP clinical software. We handle SQL Server database management, Jade-to-SQL migrations, MIMS/PBS updates, HealthLink/Argus integration, Best Practice Indigo upgrades, and performance optimisation for large databases.
Medical Director
Trusted by thousands of Australian practices. We support Medical Director 3 (Clinical & PracSoft), HCN hub integration, data migrations, Clinical Audit Tool, prescribing modules, and transition planning for practices considering alternatives.
Genie Solutions
Preferred by specialists and GPs alike. We provide Genie installation, macOS and Windows support, database management, dictation integration, specialist billing configuration, and Genie Cloud migration assistance.
Pracsoft
The industry-standard practice management and billing system. We configure Pracsoft for Medicare claiming, DVA billing, WorkCover, private billing, appointment books, SMS reminders, and Terminal Server deployment.
Migration Process
Audit
Analyse your current database size, customisations, integrations, and data quality.
Plan
Migration strategy, timeline, parallel running period, and staff training schedule.
Migrate
Full data export, transformation, import, and verification — typically over a weekend.
Validate
Side-by-side comparison, staff sign-off, and 30-day post-migration support.
Full Software Ecosystem
Database Management That Prevents Disasters
Medical software databases grow over years — millions of clinical notes, documents, and billing records. Without proper maintenance, databases slow down, corrupt, or fail. We implement automated maintenance plans, verified backups, performance monitoring, and capacity planning so your database stays healthy and your software stays fast.
Thank you David and the team at SkyComm. We didn’t realise how much the slow system was affecting us until SkyComm fixed it. Now everything feels quick and easy again. They’re great to work with, always responsive, and very reasonably priced.
Perth's Premier Genie Solutions Support Partner
Genie Solutions is the practice management platform of choice for the majority of medical specialists across Perth and Western Australia. From specialist suites in the Subiaco medical precinct to consulting rooms at Fiona Stanley Hospital, St John of God Murdoch, Hollywood Private Hospital, and Joondalup Health Campus — Genie is the backbone of specialist practice management. SkyComm is Perth's most experienced Genie Solutions support provider.
Our Genie expertise covers every module: appointment scheduling, billing and Medicare claiming, clinical notes, document management, referral tracking, surgical logbooks, and anaesthetic records. We handle Genie installations, version upgrades, database migrations, server optimisations, and multi-site synchronisation. When Genie releases updates, our team tests and deploys them across your practice with minimal disruption to your consulting schedule.
SkyComm also manages Genie integrations with third-party systems including pathology feeds from Clinical Labs and MedicalObjects, secure messaging via HealthLink and Medical-Objects, digital dictation with Olympus and Philips, and accounting exports to Xero and MYOB. Whether you're a solo specialist or a large group practice, our Genie support ensures your software investment delivers maximum efficiency and return.
Frequently Asked Questions
Expert Medical Software Support
Installation, migration, optimisation, and daily support for Australia's leading clinical software.