Best Practice Software
Support Perth
Expert installation, migration, database management, and daily support for BP Premier and BP VIP.net — from Perth's most experienced medical IT team.
Perth's Most Experienced Best Practice Support Team
Best Practice is the most widely used clinical software across Australian general practice — and for good reason. It's powerful, flexible, and deeply integrated with Medicare, My Health Record, and eHealth systems. But getting the most out of it requires IT support that understands the software inside out.
SkyComm has supported Best Practice installations across Perth for over 20 years. From single-GP clinics in Subiaco to large multi-doctor practices in Joondalup and Rockingham, we handle everything from initial installation to daily troubleshooting, database maintenance, and complex multi-site deployments.
We support both BP Premier (clinical) and BP VIP.net (practice management/billing), including the latest updates, security patches, and integration with third-party systems.
Installation & Configuration
New Best Practice installations configured to your practice's workflow — appointment books, templates, user permissions, Medicare Online claiming, PRODA, and NASH certificates. Ready to consult from day one.
Migration to Best Practice
Switching from Medical Director, Zedmed, or another platform? We handle the full data migration — patient demographics, clinical notes, documents, billing history, and appointment books. Typically completed over a weekend.
Database Management
Best Practice databases grow large over years of use. We implement automated maintenance plans, monitor database health, optimise query performance, and ensure your verified backups are running correctly.
Pathology & Messaging Integration
HL7 pathology feeds from Clinical Labs, Clinipath, and Western Diagnostic Pathology. Secure messaging via HealthLink, Medical-Objects, and Argus. Referral letters and specialist reports flowing into Best Practice automatically.
Security & Compliance
User access controls, audit logging, encryption, automated backups, and ThreatLocker application whitelisting. We help your practice align with RACGP CISS and the Australian Privacy Act.
Reporting & Medicare
Medicare Online claiming setup, DVA, WorkCover, bulk billing configuration, ECLIPSE/Easyclaim, and PRODA registration. PIP eHealth requirements including My Health Record uploads and electronic prescribing.
Common Issues We Resolve
From frustration to fixed — here's what we deal with every day.
Software running slowly
Database optimisation, index rebuilding, server performance tuning — we make Best Practice feel brand new again.
Pathology results not coming through
HL7 feed configuration and messaging service troubleshooting. We get Clinical Labs, Clinipath, and WDP flowing into BP automatically.
Medicare claiming errors
PRODA/NASH certificate renewal, claiming channel configuration — every claim lodged correctly, every time.
Update/upgrade failures
Controlled update deployment with verified backups and instant rollback capability. No more update anxiety.
Multi-site sync issues
Database replication, VPN configuration, and WAN optimisation so all your sites stay perfectly in sync.
Data migration concerns
Full data mapping, test migration, and parallel running period. We've migrated hundreds of practices — zero data loss.
Backup failures
Verified backup systems with automated monitoring, test restores, and instant alerts. No more silent failures.
My Health Record upload issues
NASH certificate management and HI Service connectivity — your practice stays connected to the national health infrastructure.
Migration Process
Audit
Analyse current database, document volumes, custom templates, and integrations.
Plan
Detailed timeline, parallel running period, staff training schedule, contingency plan.
Migrate
Full data export, transformation, and import — typically over a weekend.
Validate
Side-by-side verification + 30 days priority post-migration support.
SQL Server Expertise That Keeps Best Practice Fast
Best Practice runs on SQL Server — and over years of clinical use, databases accumulate millions of records. Without regular maintenance, performance degrades, backups fail silently, and one day the whole system grinds to a halt. We implement automated SQL maintenance plans, verified backup systems with test restores, real-time performance monitoring, and proactive capacity planning. When your database is healthy, your doctors barely notice IT exists — and that's exactly how it should be.
SkyComm migrated our entire practice from Medical Director to Best Practice over a weekend. Monday morning, everything worked perfectly — patient records, billing, the lot. Our doctors didn't miss a beat.
Best Practice Support Across Perth
SkyComm provides Best Practice software support to GP clinics, medical centres, and healthcare practices across the entire Perth metropolitan area and regional Western Australia. From Joondalup and Wanneroo in the north to Rockingham and Mandurah in the south, our Perth-based technicians deliver fast remote and on-site support wherever your practice is located.
Our team handles every aspect of Best Practice administration — from initial installation and SQL Server configuration to daily troubleshooting, Medicare claiming issues, pathology feed setup, and complex multi-site deployments. We support both BP Premier (clinical) and BP VIP.net (practice management and billing), ensuring your entire software stack works seamlessly together.
Whether you're a single-doctor practice needing reliable day-to-day support, a large medical centre planning a migration from Medical Director, or a new clinic setting up Best Practice for the first time — SkyComm has the experience and expertise to get it right. Over 20 years of supporting Best Practice across Perth means we've seen every issue, every edge case, and every upgrade challenge. There's nothing we haven't fixed.
Frequently Asked Questions
Need Best Practice Support?
Whether you're installing for the first time, migrating from another platform, or need reliable daily support — Perth's most experienced Best Practice team is here to help.