Question 1

What areas does SkyComm service?

Accepted Answer

SkyComm provides IT support across the entire Perth metropolitan area and regional Western Australia. We offer both on-site and remote support to medical practices of all sizes.

Question 2

How quickly can SkyComm respond to IT issues?

Accepted Answer

For managed clients, critical issues receive immediate response (within 3 minutes). High priority issues within 1 hour. We also offer after-hours emergency support for critical situations that affect patient care.

Question 3

Does SkyComm only support medical practices?

Accepted Answer

While medical practices are our primary focus and specialty, we also provide IT services to professional services firms, education organisations, and mining & construction companies in Perth.

Question 4

What is the difference between managed IT and on-demand support?

Accepted Answer

Managed IT provides proactive, ongoing IT management for a fixed monthly fee including monitoring, maintenance, and unlimited support. On-demand support is pay-as-you-go for practices that prefer to call only when they have an issue.

Question 5

How do I switch my medical practice to SkyComm?

Accepted Answer

The transition process is simple and seamless. We conduct an initial assessment of your current IT, create a transition plan, coordinate with your existing provider for handover, and take over management with no disruption to your practice. Contact us for a free consultation.

Question 6

Does SkyComm provide hardware as well as support?

Accepted Answer

Yes, we can supply, configure, and maintain all IT hardware including servers, workstations, networking equipment, printers, and phone systems. We source enterprise-grade equipment at competitive prices.

Question 7

What medical software does SkyComm support?

Accepted Answer

We support all major Australian medical software including Genie Solutions, Best Practice, Medical Director, Pracsoft, Zedmed, and various specialist software. We also support HealthLink, Argus, ReferralNet, PRODA, and Medicare Online.

Question 8

Can SkyComm help with RACGP accreditation IT requirements?

Accepted Answer

Yes, we conduct IT audits against RACGP Computer and Information Security Standards (CISS) and implement all required controls to ensure your practice meets accreditation requirements.

Question 9

How does SkyComm handle My Health Record setup?

Accepted Answer

We manage the complete My Health Record integration process including Healthcare Identifiers (HI) Service connectivity, conformance testing, clinical software configuration, and ongoing management.

Question 10

What is secure messaging and does my practice need it?

Accepted Answer

Secure messaging enables encrypted communication between healthcare providers for referrals, results, and clinical correspondence. Most practices benefit from secure messaging through HealthLink, Medical Objects (Argus), or ReferralNet. SkyComm sets up and maintains these connections.

Question 11

Can SkyComm help with Medicare Online claiming?

Accepted Answer

Yes, we configure electronic Medicare claiming through your practice management software, set up PRODA accounts for practitioners, and ensure all billing integrations are working correctly.

Question 12

How does SkyComm protect patient data?

Accepted Answer

We implement multiple layers of security including encryption, access controls, endpoint protection, email security, staff training, and backup solutions. All measures comply with the Australian Privacy Act and healthcare-specific standards.

Question 13

Does SkyComm provide cloud backup for medical practices?

Accepted Answer

Yes, we provide automated cloud backup solutions with encryption, geographic redundancy, regular restore testing, and compliance with healthcare data retention requirements.

Question 14

Can SkyComm set up Microsoft 365 for our practice?

Accepted Answer

Yes, we provide complete Microsoft 365 deployment including email migration, security configuration, staff training, and ongoing management. We configure 365 to meet healthcare compliance requirements.

Question 15

What cybersecurity measures does SkyComm implement?

Accepted Answer

We implement a comprehensive security stack including endpoint detection and response (EDR), email filtering, firewall management, multi-factor authentication, security awareness training, and regular vulnerability assessments.

Question 16

Does SkyComm offer VoIP phone systems?

Accepted Answer

Yes, we design and implement VoIP phone solutions for medical practices with features including after-hours routing, on-hold messaging, multi-site connectivity, and call analytics.

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